Delete your account
This applies to the ApnaGhr customer app, the dealer portal, and apnaghr.com. You can ask us to delete your account and the data tied to it at any time, and you do not have to give a reason.
Request deletion through contact us
Email support@apnaghr.com or reach us on the contact page. We reply within 7 working days.
How to ask
In the app, which is fastest
Open the ApnaGhr app, go to Profile, then tap Delete account and confirm. The request starts immediately and you are signed out on every device.
By email
Email support@apnaghr.com from the email address or phone number registered on the account, with "Delete my account" as the subject. We may ask one verification question before we act, to make sure somebody else is not deleting your account.
Through contact us
If you can no longer sign in or reach the registered email, use the contact page and tell us you want your account deleted. We will get back to you to verify the request.
What gets deleted
- Your name, phone number, email address, and profile photo.
- Your saved properties, searches, and visit plans.
- Dealer business details and any listings you published, along with their photos, videos, floor plans, and documents.
- Your push notification tokens and sign-in sessions, on every device.
- Support messages and feedback that are not attached to an open dispute.
What we have to keep
A few records cannot be removed on request, because the law requires us to hold them. We restrict them to that purpose and never use them to market to you.
- Payment, refund, and invoice records. Indian tax and accounting law requires these to be kept, and they stay linked to the transaction rather than to a live account.
- Records of a visit that already happened, kept in a reduced form so the dealer's and rider's own records stay accurate.
- Data we need for an open dispute, complaint, fraud investigation, or legal claim, kept only until that closes.
- Security logs and encrypted backups, which are overwritten on their normal cycle rather than edited.
How long it takes
We acknowledge your request within 7 working days and complete deletion within 30 days. Your account is deactivated as soon as the request is verified, so it stops appearing to other users straight away. Copies inside encrypted backups are removed on the next backup cycle, within 90 days. We email you when it is done.
Changed your mind
Tell us before the 30 days are up and we can stop the deletion. After that the data is gone and cannot be restored, so you would need to start a new account.
If you are not happy with the outcome
Contact our grievance officer, Paras Sharma, Chief Executive Officer, at paras@apnaghr.com. Our Privacy Policy explains the rest of your rights.