Privacy Policy

The ApnaGhr website, the ApnaGhr customer app, and ApnaGhr dealer services (the "Services") are operated by ApnaGhr, trading as ApnaGhr ("we", "us", "our"). The Services help customers discover properties and arrange visits, and help property owners, agents, and dealers publish and manage listings.

This policy explains what personal data we collect, why we use it, when we share it, how long we keep it, and the choices available to you. The separate ApnaGhr Rider app has its own privacy policy, because it collects identity, payout, and background location data that these Services do not.

We do not sell personal data.

Data you provide

• Account and profile data: name, phone number, email address, profile photo, selected account role, authentication details, and communication preferences.
• Dealer and business data: business or trading name, business description, contact details, and any verification or registration details you submit.
• Property listing data: title and description, listing and property type, address, city, state, postal code, map coordinates, price, area, rooms, amenities, possession or construction details, RERA status, owner contact details, photos, videos, floor plans, and other documents.
• Search and visit data: search location, saved properties, visit plan, selected properties, preferred visit date and time, booking status, cancellation reason, visit notes, and support messages.
• Payment data: payer name, email, phone number, amount, order and payment status, and transaction references. Card, bank, and UPI credentials are entered inside our payment provider's checkout and are never stored by us.
• Communications: anything you send to support, along with feedback and complaints.

Data collected from your device

• Location: approximate or precise location when you grant permission or pick a location on a map. The customer app uses foreground location to show nearby properties. The dealer portal may use a one-time browser location to place a property pin. These Services do not collect background location.
• Authentication and device data: sign-in tokens, our access and refresh tokens, device type, push notification token, and session information. Mobile tokens are stored in protected device storage.
• Service activity: listing views, saves, visit requests, notification status, and the actions needed to run the account and prevent misuse.
• Technical data: IP address, request time, device or browser type, and server security logs created when your device connects to our systems.

Data received from others

We may receive account details from Firebase, Google, or Apple when you use those sign-in methods, payment status from our payment provider, property and contact information from dealers or owners, and visit status or location from the assigned rider during an active visit.

We use personal data to:

• create, authenticate, secure, and support accounts;
• show relevant properties and map results;
• publish and manage listings and their media;
• create visit plans, arrange visits, assign riders, and share visit progress;
• let the people involved in a visit contact each other when needed;
• process and verify payments, refunds, and related records;
• send service, booking, safety, account, and push notifications;
• answer support requests and handle complaints;
• detect fraud, abuse, fake listings, and security incidents;
• enforce our terms and protect users, properties, and the platform; and
• comply with tax, accounting, court, regulatory, and other legal duties.

We use data with your consent where consent is required, to provide a service you requested, for uses permitted by applicable law, and to meet legal duties. You may withdraw consent for optional processing, but a feature that needs that data may then stop working.

When you submit your number on this website, you consent to receive WhatsApp messages from ApnaGhr about verified listings and visit coordination. Message frequency depends on your activity. You can stop messages at any time by replying STOP, or by contacting us at support@apnaghr.com.

We do not use your number for unrelated marketing and we do not sell it to advertisers. Your number is not shared with dealers or landlords until you choose to proceed with a specific property.

The customer app asks for location only while it is in use. You can instead search for a place or enter one manually. A dealer may type a property address, move a map pin, or allow the browser to read the current location once.

During a booked visit, we may show the customer and the dealer the assigned rider's name, phone number, vehicle details, visit status, and recent location. That data comes from the Rider service and is shown only as needed to coordinate and safeguard the visit.

You can change location permission in your device or browser settings. Property coordinates you already submitted, and records of booked visits, remain part of that listing or transaction until they are changed, deleted, or no longer needed.

We share only what is reasonably needed, with:

• customers, dealers, property owners, and assigned riders involved in a listing enquiry or visit;
• service providers for hosting, cloud storage, authentication, push notifications, maps and geocoding, payments, fraud prevention, and technical operations. Current integrations are Google Firebase, Google and Apple sign-in, Mapbox, Amazon Web Services, and Cashfree;
• professional advisers and authorities where required by law, or reasonably needed to protect rights and safety, prevent fraud, or resolve disputes; and
• a successor organisation during a merger, financing, reorganisation, or sale, subject to appropriate confidentiality and data protection terms.

We require service providers that process personal data for us to protect it and use it only for the agreed service. Some providers may process data outside India. Where they do, we use the safeguards required by applicable law.

Published property details and media may be visible to other users and on public ApnaGhr pages. Please do not upload identity documents, private contact details, images of people without their permission, or other confidential information as listing content. Dealer contact details may be shown where the dealer chooses to publish them.

Our website may use cookies or similar technologies to improve performance and understand how visitors use the site. You can control cookies through your browser settings. We do not run advertising or cross-site tracking technology.

We keep data only while it is needed for the purposes above:

• account and profile data is kept while the account is active, and while an account deletion request is being completed;
• active listings and their media are kept while published or managed by the dealer. Removed listings may remain for a limited period for restoration, fraud prevention, complaints, or legal claims;
• visit, payment, refund, and accounting records are kept for the period required by tax, accounting, payment, anti-fraud, and dispute laws;
• location used for search or map selection is not kept as a continuous location history. Coordinates deliberately saved to a profile, listing, or visit stay with that record; and
• security logs and backups run on limited operational cycles and are then deleted or overwritten, unless they must be preserved for an incident or by law.

When data is no longer required, we delete or anonymise it. Deletion from encrypted backups may happen on the next scheduled backup cycle. Data we must retain is restricted to that purpose and is not used to market to you.

Subject to applicable law, you may:

• access a summary of the personal data we process about you;
• correct or update inaccurate data;
• withdraw consent for optional processing;
• change location, camera, photo, and notification permissions in your device or browser settings;
• ask us to delete your account and associated data;
• nominate another person to exercise these rights where applicable; and
• complain to our grievance contact and, where available, the relevant data protection authority.

The mobile app provides Profile, then Delete account. You can also request deletion at apnaghr.com/account-deletion, or email support@apnaghr.com from the address or phone number on the account. We may verify the request to protect the account. We will delete or anonymise associated data unless retention is required for legal, payment, security, fraud prevention, or dispute purposes. The deletion page lists exactly what is removed and what we have to keep.

We use safeguards designed for the sensitivity of the data, including encrypted network connections, protected mobile token storage, access controls, masked financial details where available, expiring media links, monitoring, and restricted administrative access. No system is completely secure. Please use a strong device lock, and tell us promptly if you suspect unauthorised access.

The Services are intended for people aged 18 or older. We do not knowingly create accounts for children or knowingly process a child's personal data. If you believe a child has provided data, contact us so we can investigate and delete it where required.

We may update this policy when our Services or legal obligations change. We will post the new effective date, and give an in-app or other prominent notice if a change materially affects your rights or how we use personal data.

• Operator: ApnaGhr
• Support: support@apnaghr.com
• Grievance officer: Paras Sharma, Chief Executive Officer
• Grievance email: paras@apnaghr.com

Please include your account phone number or email, and enough detail to identify the request. Do not email passwords, OTPs, full bank details, or identity documents.